Home Merseyside Face for Business celebrates fifth anniversary with the answering of its 750,000th...

Face for Business celebrates fifth anniversary with the answering of its 750,000th phone call


Burscough-based, Face for Business, is celebrating its fifth year in business, with the answering of its 750,000th phone call and launch of a new bespoke mobile app.

Founded by husband and wife, Andy and Marie MacGregor, Face for Business makes life easier, for businesses of all sizes, through its personal and cost-effective telephone answering services.

Face for Business provides PA and reception call answering services to hundreds of businesses throughout the UK, from a variety of sectors, and answers, on average, 1,200 calls a day.

Being ISO 9001 accredited, its core team of 20 Lancashire based staff, are highly trained and enthusiastic, handling calls from a wide range of industries, including finance, construction, accountancy and professional services, to name but a few.

To coincide with its fifth anniversary, the company has launched a mobile application, allowing clients to have even better access to their calls and messages as well as having the ability to contact their PA easier. As well as being able to access all calls and messages via their desktop client portal, they can now access all the same functions via their phone.

Andy MacGregor, co-owner, said, “Innovation is at the heart of everything we do, therefore it is appropriate that, on our fifth anniversary, we launch a bespoke mobile application to complement our call handling services.

“Additionally, the answering of our 750,000th client phone call represents a significant milestone for us and demonstrates the marvellous level of growth we have achieved in a relatively short period of time.

“We deliver a personal and tailored call handling service to organisations, both large and small, across the UK, taking the pressure off them and allowing them to focus on delivering their key priorities.

“I would like to thank all of our staff for their hard work, day in and day out, over the past five years. Without their commitment and loyalty, we couldn’t deliver such a consistently high level of service to each of our valued clients.”

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After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, in January 2018, I became the inaugural editor of Business Merseyside. Business Merseyside is a good news, Merseyside focused, business website and daily newsletter. Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Merseyside.